Troubleshooting

This document shows common issues and possible solutions while using the device features.

• Troubleshooting
  • Cannot See the Device on the Network
  • Connection Drops or Times Out
  • Upload Fails
  • Saved Password Not Working

Cannot See the Device on the Network

Problem: Browser shows “Cannot connect” or “Site can’t be reached”

Solutions:

1. Verify both devices are on the correct network
   • Check your computer/phone Wi-Fi settings
   • In Join Network mode, your computer/phone and CrossInk must be on the same Wi-Fi network
   • In Create Hotspot mode, your computer/phone must be connected to the CrossPoint-Reader hotspot
2. Double-check the IP address
   • Make sure you typed it correctly
   • Include http:// at the beginning
   • Try the displayed IP address if http://crosspoint.local/ does not resolve
3. Try disabling VPN if you’re using one
4. Some networks have “client isolation” enabled - use Create Hotspot mode or check with your network administrator

Connection Drops or Times Out

Problem: Wi-Fi connection is unstable

Solutions:

1. Move closer to the Wi-Fi router, or use Create Hotspot mode for a direct connection
2. Check signal strength on the device (should be at least || or better)
3. Avoid interference from other devices
4. Try a different Wi-Fi network if available

Upload Fails

Problem: File upload doesn’t complete or shows an error

Solutions:

1. Check that the SD card has enough free space
2. Check that the filename is valid for the SD card filesystem
3. Try uploading a smaller file first to test
4. Refresh the browser page and try again
5. If WebSocket upload fails repeatedly, refresh the page and retry with the HTTP fallback path

Saved Password Not Working

Problem: Device fails to connect with saved credentials

Solutions:

1. When connection fails, you’ll be prompted to “Forget Network”
2. Select Yes to remove the saved password
3. Reconnect and enter the password again
4. Choose to save the new password